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Muslim Care Australia
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About us

Muslim Care is a not for profit organisation providing care service with the mission of inspiring the wider community through care and well-being. 

 

Our commitment to you 

Muslim Care is committed to providing the highest quality services that we can, to develop inclusive policies, services, facilities, and programs for the care and well-being of youth, aged and disadvantage persons. To provide educational, financial and social opportunities that will enhance resilience in communities.   

 

What you can expect from us 

AT Muslim Care you can expect programs for the care, well-being and re-ablement of all, through choice and control. Whilst working with the community to be a strategic leader that vales, promotes and encourages ambitions.

 

We value your feedback on a positive experience you have had with us or how we can improve Muslim Care services. 

We also want to know if you are not happy with the service you have received, or believe you have not been treated fairly and reasonably by us or by someone delivering services on our behalf. You can give us this feedback by:

  • Talk directly to staff member or volunteer 
  • Ask to speak to a more senior staff member
  • Contact our head office on phone 02 8937 2590 
  • Write to mc@muslimcare.org.au or 3/2 Carrington Square Campsie 

 

How we manage complaints We want to resolve complaints openly, honestly and quickly. 

We will acknowledge your complaint and respond within 2 working days.  If you are not satisfied with our resolution of your complaint, you may contact an independent body such as 

 

Complaints to for Aged Care can be lodged to the Aged Care Complaints Commissioner:

  • by phone (and if urgent): 1800 550 552
  • online: https://www.agedcarecomplaints.gov.au/raising-a-complaint/lodge-acomplaint/onlinecomplaints-forms/
  • by mail: Aged Care Complaints Commissioner:  GPO Box 9848, Sydney, NSW 2000  

Complaints to the NDIA can be lodged: 

  • by email to feedback@ndis.gov.au
  • by phone on 1800 800 110

Complaints to NSW ADHC can be lodged:

by email to servicembx@facs.nsw.gov.au 

  • by phone on (02) 9377 6000
  • online at www.adhc.nsw.gov.au
  • by post to :Locked Bag 10, Strawberry Hills NSW 2012 

 

Complaints to the NSW Ombudsman can be lodged: 

  • by email to nswombo@ombo.nsw.gov.au
  • by phone on 02 9286 1000 or Toll free (outside Sydney metro) on 1800 451 524
  • online at www.ombo.nsw.gov.au
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