Muslim Care is a not for profit organisation providing care service with the mission of inspiring the wider community through care and well-being.
Our commitment to you
Muslim Care is committed to providing the highest quality services that we can, to develop inclusive policies, services, facilities, and programs for the care and well-being of youth, aged and disadvantage persons. To provide educational, financial and social opportunities that will enhance resilience in communities.
What you can expect from us
AT Muslim Care you can expect programs for the care, well-being and re-ablement of all, through choice and control. Whilst working with the community to be a strategic leader that vales, promotes and encourages ambitions.
We value your feedback on a positive experience you have had with us or how we can improve Muslim Care services.
We also want to know if you are not happy with the service you have received, or believe you have not been treated fairly and reasonably by us or by someone delivering services on our behalf. You can give us this feedback by:
How we manage complaints We want to resolve complaints openly, honestly and quickly.
We will acknowledge your complaint and respond within 2 working days. If you are not satisfied with our resolution of your complaint, you may contact an independent body such as
Complaints to for Aged Care can be lodged to the Aged Care Complaints Commissioner:
Complaints to the NDIA can be lodged:
Complaints to NSW ADHC can be lodged:
by email to firstname.lastname@example.org
Complaints to the NSW Ombudsman can be lodged: