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Coordinator position

Title:   Aged Care Coordinator
Program Area: Home Care Packages
Role Summary: The purpose of the position of the aged care coordinator is to improve the health and well-being of identified consumers by providing a case management service within a consumer-directed care framework.
Key objectives: To work collaboratively with all members of the Muslim Care Service and their contractors to deliver quality care and support to the target client group.

To work with a Client’s Partners in Care to support positive outcomes.

To support person-centered care that supports clients’ rights, dignity, and independence and recognises individual needs, goals, and preferences.

To develop and maintain effective relationships that positively promote Muslim Care Service


Key Relationships:            Muslim Care Operations Manager

Team Leader

Other care coordinators

Accounts Officer

Internal/External Service Providers and other care partners

Contracted care staff.


Classification: Level 5 SACS Award – Schedule E
Employment Type: Full time
Remuneration: As per award


Role Description:

The role of the aged care coordinator is to provide holistic and comprehensive care management support to identified clients.

The role includes supporting identified clients in collaboration with the registered nurse/assessor with:

  • Assisting with the intake assessment process, including participating in client and physical environment risk assessments where necessary and assisting to identify risk mitigation strategies.
  • Negotiating care supports with the client’s family and other partners in care
  • Managing service schedules and care plans
  • Assisting a client to purchase approved, physical aids and equipment as identified through assessment and through liaising with the relevant suppliers
  • Supporting staff, contractors, carers, and families to meet the identified needs of the clients
  • Maintaining documentation including care plans and client notes
  • Regularly monitoring care and services against the client’s stated goals and adjusting the care plan and services as necessary
  • Participating in reassessment activities
  • Referring the client for additional assessments or support as required
  • Advocating for the client as appropriate
  • Monitoring client satisfaction with services delivered.

Strategy and Key Result Areas

The care coordinator will contribute to Muslim Care’s achievement of its Service Plan by:

  • Ensuring the provision and maintenance of a high standard of care, using information, care, and case management plans, and the accurate recording of information
  • Maintaining effective reporting practices with the coordination team, care staff, clients and their families, and management
  • Ensuring safe and effective working environments for clients and staff involved in the delivery of care and case management services
  • Initiating and coordinating strategies that support wellness and reablement outcomes for consumers
  • Developing and maintaining positive stakeholder relationships necessary to support effective care management processes
  • Responding to serious incidents in an appropriate and timely manner
  • Identifying and implementing opportunities for improvement and development of the care management role.


Education, Experience, and Skills

The incumbent will be required to possess the following levels of education, experience, and/or skills.

Education (Hold at least one of the min. following qualifications/experience)

  • Batchelor Community Services
  • Enrolled Nurse training & current registration
  • Diploma of Community Services Coordination (Aged Care or Disability)
  • Cert IV Community Services Aged Care or Disability work with a view to gaining the above qualification
  • Cert III Community Services Aged Care / HACC with a view to gaining the Dip. Community Services Coordination and holding significant experience in case coordination/management
  • Postgraduate qualification in Case Management with significant experience in a similar role


  • Experience in working in, and a demonstrated understanding of the issues relevant to the delivery of contemporary aged care services
  • Experience in planning and coordinating service delivery
  • Computer literate in a Microsoft environment with sound Word, Excel, Outlook and reporting skills


  • Ability to develop and pursue goals in keeping with overall organisational objectives.
  • Ability to participate in leadership and skill development in the provision of care provisions and wellness and enablement promotion strategy development
  • Well-developed interpersonal skills, including communication, negotiation and conflict resolution, and time management.
  • Ability to work cooperatively with allied health professionals and other agencies.
  • Ability to work as part of a team and to foster the exchange of ideas and the participation of others in the achievement of service objectives
  • Ability to translate standards and improvement opportunities into best practice
  • Ability to assess and prioritise, plan, implement and evaluate care to clients
  • Current Driver’s Licence or ability to gain

Key Qualities

Muslim Care considers that the following personal qualities are vital to the care coordinator’s role:


  • Responsiveness: Provide frank, impartial, and timely advice to the organisation; high-quality services to the organisation and consumers; and identify and promote best practices.
  • Integrity: Honesty, openness, and transparency in dealings; use powers responsibly; report improper conduct; avoid any real or perceived conflicts of interest; and strive to earn and maintain public trust.
  • Strategic Thinking: the ability to identify and develop goals in keeping with the strategic directions of the organisation and State and Commonwealth policy.
  • Impartiality: Make considered decisions, and provide advice based on merit and without bias, favouritism, or self-interest; act fairly by considering all relevant facts and fair criteria and implement policies equitably.
  • Accountability: Work with clear objectives in a transparent manner; accept responsibility for decisions and actions; seek to achieve the best use of resources; and submit to appropriate scrutiny.
  • Client focus: Deliver services in accordance with the identified needs of the client and, where appropriate, their family carer/s. Provide accurate, appropriate, and up-to-date information and strategies.
  • Respect: Treat others fairly and objectively; ensure freedom from discrimination, harassment, and bullying. Maintain confidentiality and recognise the rights, dignity, and independence of clients.
  • Quality Improvement: Participate in continuous quality improvement activities as required by the organisation.
  • Human Rights: Respect and promote the rights set out in the Charter of Rights Aged Care and in the International Convention of Rights of Persons with Disabilities.
  • Leadership: Actively implement, promote, and support organisational key qualities.