loader image

I feel that my current provider is not listening to me and not providing what I need. What can I do?

You Are Protected Under The Aged Care Quality Standards. Your Rights And Choices Need To Be Respected, And You Should Be Able To Work With Your Provider To Partner In Creating An Appropriate Service For Your Health And Well¬-being.

You Also Have The Right To Feel Safe And Are Encouraged To Give Feedback And Make Complaints.If You Are Not Happy With Your Existing Provider, You Have The Right To Change Providers.

My Aged Care Booklet “Your Guide To Home Care Package Services” Explains This Process In More Detail.