Frequently Asked Questions

Everything you need to know about aged care, NDIS, and Muslim Care’s services in Sydney.

Home Care Packages

What is a Home Care Package?

A Home Care Package (HCP) is a government-funded program that helps older Australians get the care they need to stay living at home. There are four levels, from basic care needs (Level 1) to high care needs (Level 4). Muslim Care is an approved HCP provider and can help you through the entire process.

How do I apply for a Home Care Package?

1. Call My Aged Care on 1800 200 422 to register and request an assessment.
2. An Aged Care Assessment Team (ACAT) will assess your needs at home.
3. Once approved, you will be assigned a package level and wait for a package to be assigned.
4. Contact Muslim Care on (02) 8011 0911 — we will guide you through the rest.

What services are included in a Home Care Package?

Depending on your level, services can include: personal care (showering, dressing, grooming), domestic assistance (cleaning, laundry, meal prep), transport to appointments, nursing care, allied health (physiotherapy, occupational therapy), respite care, home modifications, and equipment.

How much does a Home Care Package cost?

HCPs are primarily funded by the Australian Government. Depending on your income, you may pay a Basic Daily Fee (set by the government) and possibly an Income-Tested Care Fee. We explain all costs clearly and transparently before you start. Download our Price List for full details.

Can I choose my own care provider for my HCP?

Yes. Once you have been assigned a Home Care Package, you can choose any approved provider. You are free to switch providers at any time. Contact Muslim Care if you would like to transfer your package to us.

NDIS (National Disability Insurance Scheme)

What is the NDIS?

The National Disability Insurance Scheme (NDIS) provides support to Australians with permanent and significant disability. It gives eligible participants a plan with funding to access supports that help them live more independently. Muslim Care is a registered NDIS provider.

How do I apply for the NDIS?

1. Check your eligibility at ndis.gov.au or call 1800 800 110.
2. Gather evidence of your disability from your treating health professionals.
3. Submit an Access Request to the NDIS.
4. If approved, an NDIS planner will develop your plan with you.
5. Contact Muslim Care to begin services. Our team can assist you through this process at no charge.

What NDIS services does Muslim Care provide?

Muslim Care provides a wide range of NDIS supports including: daily personal activities, therapeutic support, social and community participation, support coordination, plan management, personal mobility equipment, assistive equipment, and more.

Am I eligible for the NDIS?

To be eligible you must: be under 65 years old, be an Australian citizen or hold a permanent visa, have a permanent and significant disability that affects your daily life, and live in Australia. Contact the NDIS on 1800 800 110 or visit ndis.gov.au to check your eligibility.

About Muslim Care

What areas does Muslim Care service?

Muslim Care provides services across Greater Sydney and New South Wales, including Parramatta, Liverpool, Bankstown, Hurstville, Arncliffe, Lakemba, Auburn, Fairfield, Campbelltown, Penrith, and surrounding areas. Call us on (02) 8011 0911 to confirm we service your suburb.

Do your carers speak Arabic, Urdu, or other languages?

Yes. Muslim Care employs carers who speak Arabic, Urdu, Turkish, Bengali, and other community languages. We match clients with carers who share their language and cultural background wherever possible. This is central to our culturally appropriate care model.

Is Muslim Care a registered charity?

Yes. Muslim Care Australia is a registered charity with the Australian Charities and Not-for-profits Commission (ACNC). We are also an approved aged care provider (since 2014) and a registered NDIS provider.

Can non-Muslim clients use Muslim Care services?

Absolutely. While Muslim Care was founded to serve the Muslim community, our services are open to all Australians regardless of religion, background, or culture. We welcome everyone who needs quality, compassionate care.

What is CHSP (Commonwealth Home Support Programme)?

CHSP provides entry-level support to help older Australians stay living at home safely. Services include domestic assistance, personal care, social support, transport, and allied health. Contact My Aged Care on 1800 200 422 to find out if you are eligible, then call Muslim Care to arrange services.

How do I get started with Muslim Care?

Call us on (02) 8011 0911, email mc@muslimcare.org.au, or apply online. Our friendly team will guide you through the entire process at no cost.