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FAQ Category: Aged Care

How do I change providers?

If you wish to change providers simply contact a new provider and discuss with them your needs. You will then contact My Aged Care and request referral code reactivation. The new referral code is then given to your new provider. My Aged Care booklet “Your Guide to Home Care Package services” explains this process in …

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I have heard about the new Aged Care Quality Standards, but I don’t fully understand them. What do they mean?

The Aged Care Quality Standards Are In Place To Uphold Your Rights As A Care Recipient. You Have The Following Rights:  I Am Treated With Dignity And Respect And Can Maintain My Identity. I Can Make Informed Choices About My Care And Services, And Live The Life I Choose.  I Am A Partner In Ongoing …

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What fees will I have to pay?

There Are Two Kinds Of Fees That Providers May Ask You To Pay: A Basic Daily Fee And An Income-Tested Care Fee. The Basic Daily Fee Is A Fee Set By The Department Of Health That May Be Asked By An Approved Provider. It Is Not Compulsory For Providers To Charge This Amount, But You Must Check …

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What is My Aged Care?

My Aged Care Is The Starting Point To Access Australian Government-funded Aged Care Services. The Phone Line (1800 200 422) And Website https://www.myagedcare.gov.au Can Help Older Australians, Their Families And Carers To Get The Help And Support They Need. My Aged Care Provides: Information On The Different Types Of Aged Care Services Available An Assessment …

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I feel that my current provider is not listening to me and not providing what I need. What can I do?

You Are Protected Under The Aged Care Quality Standards. Your Rights And Choices Need To Be Respected, And You Should Be Able To Work With Your Provider To Partner In Creating An Appropriate Service For Your Health And Well¬-being. You Also Have The Right To Feel Safe And Are Encouraged To Give Feedback And Make …

I feel that my current provider is not listening to me and not providing what I need. What can I do? Read More »

Who Funds My Home Care Services?

The Australian Government Provides Subsidies (Funding) For Home Care Services Through The Home Care Packages And The Commonwealth Home Support Program, Which Make Up The Majority Of A Consumer’s Home Care Budget – These Are Referred To As Subsidies And Supplements.