loader image

General Questions

How do I get started with Muslim Care?

Getting started is simple: Call us on (02) 8011 0911 Email mc@muslimcare.org.au Apply online Our friendly team will guide you through your options, help you understand your entitlements, and match you with the right carer — all at no cost to you.

Am I eligible for the NDIS?

To be eligible for the NDIS you must: be under 65 years old, be an Australian citizen or permanent resident, have a permanent and significant disability that substantially affects your daily life, and live in Australia. Call the NDIS on 1800 800 110 or visit ndis.gov.au to check your eligibility. Our team can also advise …

Am I eligible for the NDIS? Read More »

Can I switch my Home Care Package to Muslim Care?

Yes. If you already have a Home Care Package with another provider, you are free to switch to Muslim Care at any time. There is no penalty for switching. Contact us on (02) 8011 0911 and we will manage the transfer process for you, including notifying My Aged Care and your previous provider.

Is Muslim Care a registered charity?

Yes. Muslim Care Australia is a registered charity with the Australian Charities and Not-for-profits Commission (ACNC). We are also an approved aged care provider (registered since 2014) and a registered NDIS provider. We are a not-for-profit organisation — any surplus is reinvested into community services.

How do I apply for the NDIS?

To apply for the NDIS: Check your eligibility at ndis.gov.au or call 1800 800 110. Gather evidence of your disability from your treating health professionals (GP, specialist, therapist). Submit an Access Request to the NDIS — online, by phone, or through a Local Area Coordinator. If approved, an NDIS planner meets with you to develop …

How do I apply for the NDIS? Read More »

What NDIS services does Muslim Care provide?

Muslim Care provides a wide range of NDIS supports including: daily personal activities, therapeutic support (psychology, speech therapy, occupational therapy, physiotherapy), social and community participation, support coordination, plan management, personal mobility equipment, assistive products for household tasks, and assistive equipment for recreation. See our full NDIS services.

Do your carers speak Arabic, Urdu or other languages?

Yes. Muslim Care employs carers who speak Arabic, Urdu, Turkish, Bengali, and other community languages. We match clients with carers who share their language and cultural background wherever possible. This cultural connection is central to our model of care and one of the most valued aspects of our service according to client feedback.

What areas does Muslim Care service?

Muslim Care provides services across Greater Sydney and New South Wales. We regularly service: Parramatta, Liverpool, Bankstown, Hurstville, Arncliffe, Lakemba, Auburn, Fairfield, Campbelltown, Penrith, Strathfield, Canterbury, Greenacre, Punchbowl, Roselands, and surrounding suburbs. Call us on (02) 8011 0911 to confirm we service your suburb.