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Talk To One Of Our Friendly Team Members On 02 80110911 Or Mc@muslimcare.org.au
FAQ Category: General Questions
How much do your services cost? Do you have a price guide?
For Home Care Clients We Charge A Flat 20% Management Fee For All Package Levels. The Management Fees Will Cover All Additional Coordination You May Require While With Us. Unlike Other Providers, All Personal Care And Domestic Services, Including Gardening Are Billed At One Rate Of $55 Per Hour (Weekday Day-time). We Also Offer Clinical …
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Can I become a support worker for Muslimcare?
We Are Always Looking For Amazing Additions To The Muslim Care Team. Feel Free To Contact Us Directly 02 80110911 Or Mc@muslimcare.org.au We Look Forward To Hearing From You!
Can I request a support worker that speaks another language?
We Will Always Do Our Best To Accommodate Your Needs. If You Require Your Support Worker To Speak A Particular Language Please Contact Us. We Have Many Carers Who Are Multi-lingual.
What hygiene and safety procedures have been put in place?
We Have Always Prided Ourselves On The Cleanliness And Professionalism Of Our Care, However, With The Recent Outbreak Of Coronavirus (COVID-19) We Have Taken Further Precautions To Ensure The Health And Safety Of Both Our Clients And Staff. All Support Workers Are To Wear Personal Protective Equipment (PPE), Including A Face Mask And Gloves At …
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Can I change what assistance/services I require?
Yes, We Are Always Willing To Alter Your Package To Ensure It Suits You. All Reviews Are Complimentary Under Our Care Management Fee. Under The Aged Care Quality Standards, Aged Care Providers Must Ensure That All Services Provided To You Are In Full Consultation And Agreement With You, The Care Recipient.
Will I always have the same support worker?
This May Depend On The Hours Of Care That You Require Per Week. We Always Try To Ensure You Receive The Same Support Workers To Increase The Familiarity And Comfortability Of Our Clients. However, If You Require Higher Hours We May Have To Provide You With Two Support Workers. If There Is An Off Occasion …
Am I getting good ‘value for money’ for the services I receive?
At Muslim Care, We Provide You With The Car Services That Will Meet Your Identified Needs, Based On A Thorough Assessment Of Your Situation Using Our Professionally Designed Assessment Tools To Determine The Services You Need. Our Staff Has Vast Experience In The Community Sector And Case Management Practices And They Provide You With High …
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I’m with another care provider. How Can I switch to MuslimCare?
Aged Care And NDIs Clients Have The Choice And Freedom To Change Providers, But You Should Consider Some Points When You Decide To Do So: Check Your Signed Service Agreement With Your Current Provider To Know Whether You Are Required To Give Notice, And When You Should Give It. Some Providers Ask To Be Given …
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How Can I Keep Track of my funds?
You Can Easily Track Your Funds Using Our Monthly Financial Statements. We Send You A Monthly Financial Statement Where You Can easily Check the Updates And Tracking Of Your Itemised Budget.
