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General Questions

Is Muslim Care a registered charity?

Yes. Muslim Care Australia is a registered charity with the Australian Charities and Not-for-profits Commission (ACNC). We are also an approved aged care provider (registered since 2014) and a registered NDIS provider. We are a not-for-profit organisation — any surplus is reinvested into community services.

What services are included in a Support at Home?

Depending on your package level, services can include: personal care (showering, dressing, grooming), domestic assistance (cleaning, laundry, meal preparation), transport to medical appointments and activities, nursing care, allied health (physiotherapy, occupational therapy, podiatry), respite care, home modifications, and equipment hire or purchase. Muslim Care offers the full range of SAH services. See our full SAH …

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What is a Support at Home?

A Support at Home (SAH) is a government-funded program that helps older Australians get the care they need to stay living at home. There are four levels — from basic care needs (Level 1) to high care needs (Level 4). The Australian Government subsidises the cost, and you choose an approved provider to deliver your …

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How do I change providers?

If you wish to change providers simply contact a new provider and discuss with them your needs. You will then contact My Aged Care and request referral code reactivation. The new referral code is then given to your new provider. My Aged Care booklet “Your Guide to Support at Home services” explains this process in …

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