General Welfare
Support for everyone
We all can be in a dire need for help regardless of age, residence, or the circumstances we need help with. Despite the wide range of government-funded programs and services, they are not enough to help everyone. Muslimcare takes it upon itself to aid those undergoing hardships, and relieve their burdens through a variety of general welfare services.
What We Offer
EAPA Scheme
Get our help paying your current household energy bills.
Private Care
Empowering a generation of skilled leaders.
Parental Classes
Help, guidance, and relief for parents as they bring up their kids.
EAPA Scheme
Unexpected Bills, Reduced Income, Or Job Loss Can All Be Unforeseen Hardships. The Energy Accounts Payment Assistance Scheme (EAPA) Helps Australians In Financial Crises Pay Their Current Household Energy Bills.
How does it work?
The EAPA scheme operates through a digital voucher system. Vouchers are transmitted electronically to energy retailers who credit the vouchers as part payment of a customer’s energy bills. Retailers are reimbursed by the NSW Government.
What makes me Eligible?
You have to have an eligibility assessment by a NSW Government representative or an approved Non-Government EAPA provider. To be eligible, you need to be in a financial hardship caused by:
- Income Loss
- Unexpected Bills Or Expenses
- A Gas/Electricity Bill Beyond Your Budget.
- A Family Critical Emergency
You Also Must:
- Have An Electricity Or Natural Gas Account For A NSW Residential Address, Which Is Your Primary Place Of Residence.
- The Account Must Be Active At The Time Of Your Assessment (All Other Accounts Are Not Eligible).
- Be The Electricity Or Natural Gas Account Holder (Your Account And Bill Must Be In Your Name).
- Be Suffering From A Short-Term Financial Crisis Or Emergency That Has Caused You Financial Hardship And Impacted Your Ability To Pay Your Current Residential Energy Bill (In Part Or In Full).
Private Care
Private Care is an exclusive Muslimcare program dedicated to provide support and access to all our services to all those in need, regardless of their age or qualification. If you need help, but do not meet the age, financial or residential requirements for Government-Funded HCP, CHSP or NDIS dervices, Muslimcare can still happily help you out.
Who is it for?
- Those In Need For Help But Not Eligible For HCP, CHSP, Or NDIS Services.
- Those Who Prefer Not To Go Through Assessments And Access Requests To Get Into Government-Funded Programs.
- Those Able To Fund Their Car Plans Without Government Help; Through Their Personal Insurance Provider, Or Directly By Themselves.
Services Available
Personal care
Nursing Services
Domestic Assistance
Mobility & Dexterity
Allied Health & Therapy
Transport
Frequently Asked Questions?
Always here to help!
- All
- General Questions
- Aged Care
- CHSP
- HCP
- Disability Care
- General Welfare
- EAPA
- Private care
- Youth Services
- You Can Either Contact Service NSW To Assist You With The Process Or Reach Out To Us At 02 80110911 Or Email Us At eapa@muslimcare.org.au.
- Inform Your Energy Provider That You Have Made An Appointment For EAPA Assessment
- We Will Assess Your Eligibility And Determine Whether You Are Approved For Energy Assistance And How Many Vouchers Will Be Applied To Your Account.
- Your Vouchers Will Be Submitted Electronically Straight To The Provider And They Will Be Paid Into Your Account Within 14 Business Days.
- We Can Help You Arrange A Payment Plan With Your Provider For The Remainder Of The Bill.
EAPA Vouchers Have Some Limits You need to know. You Can’t Use Vouchers To Put Your Energy Account Into Credit, On Closed Accounts, Or If Your Account Has Already Been Paid.
Each EAPA Voucher Is Worth $50.
An EAPA Client Can Get A Maximum Of:
- $300 (6 Vouchers) Per Bill.
- $600 (12 Vouchers) Per Financial Year, Household & Energy Type (Electricity & Gas).
- Two EAPA Grants Per Household Per Energy Type Per Financial Year.
- Two EAPA Grants Per Bill.
You Are Not Eligible For EAPA If You:
- Use Liquid Petroleum Gas (LPG) For Gas Supply.
- Live In Embedded Networks (E.G. Some Strata Plans, Retirement Villages And Residential Parks).
- Have Already Paid Your Energy Bill.
- Have A Business Account.
- Are Not The Account Holder And The Bill Is In Another Person’s Name.
- Have Closed Your Energy Account.
- Have Been Assessed To Be Ineligible For EAPA For The Current Billing Period.
- Have Received EAPA In The Past 6 Months For The Same Energy Account.
Your Insurance Company Or Doctor Can Refer You To Us, If You Mention You Would Like Help From MuslimCare Rather Than Going To Rehab.
Don’t Let This Prevent You From Contacting Us. Muslimcare Can Work Together With You To Figure Out The Best Course Of Action To Help You.
No, Private Care Is Not Government-Funded. To Access Private Care Services, You Pay For It Through Your Personal Insurance Provider, Or Directly From Your Own Pocket.
The Application For The Leading Together Program Is Open For Those Aged 16-25 Years.
The Leading Together Program Commences Once The Program’s Steering Committee Chooses 15-20 Participants. To Apply For Participation You Need To:
- Be 15-25 Years Old.
- Fill The Application Form
- And Send It To Us By?
- Pass The Interview
- This Program Teaches You Leadership Skills, How To Be A Good Leader, And Be Able To Express Yourself In A Way That Makes People Pay Attention, Listen And Act.
- You, Will, Have Gained The Power To Make A Leading Change That Young People In Our Community Are Craving For. Imagine Being Able To Bring People Together And Make A Difference.
- You Will Develop An Understanding Of How To Work Effectively Across Different Communities And Gain A Broader Perspective And Understanding Of Society.
- You, Will, Have The Potential To Work Within The Community, In Our Youth Centres, In Schools, And Contribute Your Experience And Learning From The Program To The Public.
- You Would Have Enhanced Your Knowledge. That Could Help You In The Career Path You Have Chosen For Yourself, Or Guide You Into A Future Career That You Never Thought Possible.
You Will Dedicate Two Days In The First Month, Then One Day A Month For The Duration Of The Program, And A Further Two Days Prior To Conclusion. It Is A Real Commitment But We Believe The Rewards Will Be Great.
Good Evidence Means Providing Recent Documents That Confirm Your Primary Disability And Its Impact On Your Everyday Life. This Also Includes Ensuring It Is Completed By The Relevant Treating Health Professional With Any Description Of Past, Present Or Future Medications And Treatments. Providing Good Evidence Will Help Speed Up The Process Time That It May Take For The NDIA To Assess And Determine Your Outcome.
The National Disability Insurance Agency (NDIA) Runs The NDIS And Manages Access Requests For It. The NDIA Is A Part Of The Australian Government. When You Apply To Access The NDIS, The NDIA Will First Consider Whether You Meet The Age And Residence Requirements. If Both The Age And Residence Requirements Are Met, The NDIA Will Then Consider If You Are Eligible Under Either The Disability Or Early Intervention Requirements.
In This Case, You Have The Following Options:
- You Can Find Services And Support Available For People With Disabilities, Who Are Not Eligible For NDIS. Check This Page To Find Out: Https://Www.Ndis.Gov.Au/Applying-Access-Ndis/How-Apply/Receiving-Your-Access-Decision/Support-People-Who-Are-Not-Eligible
- If You Think The Decision The National Disability Insurance Agency (NDIA) Has Made About You Is Wrong, You Can: Call The NDIA On 1800 800 110 Submit An Online Complaint Form On The NDIS Website.
Once The NDIA Receives Your Access Request Form, They Read It And Check Your Information. If Additional Information They Might Contact You To Provide It. Then They Make The Decision On Your Eligibility For The NDIS.
Yes, You Can Apply For Yourself, Your Child, Or Someone You Legally Represent.
When Your Access Request Is Accepted, You Meet With The NDIA To Curate Your Plan In Alignment With Your Allocated Core, Capacity-Building Or Capital Funded Support.
In This Stage, You Tailor Your Plan And Get To Know In Detail: How You Will Achieve Your Goals, And Who Will Assist You During This Journey.
You Also Need To Decide On The Choice Of Service Provider. You Can Self-Manage Your Plan Or Work With A Registered Support Coordinator Provider.
Muslimcare Is A Registered NDIS Provider, And We Work Closely With Our Clients To Assist Them In Achieving Their Goals In Accordance With Their Service Agreement.
To Learn More About What Questions To Ask Before Signing Your Service Agreement, Visit Www.Ndis.Gov.Au/Participants/Uding-Your-Plan
Or Call NDIS On 1800 800 110.
We Offer A Wide Variety Of Community Services To All Australians From Various Backgrounds. As A Faith-based Not For Profit Organisation, We Serve People From An Islamic Perspective And Caring Point Of View: Serving People The Way You Like To Be Served. Our Services Include But Not Limited To: Provision Of Culturally And Linguistically Appropriate Information And Referral About Services That Meet The Needs Of Our Clients. We Have Been Funded By The Commonwealth Government Department Of Health To Provide Commonwealth Health Support Program (CHSP) In A Social Support Group In Three Regions: Inner West, South West, South East And Flexible Respite In South East Region. We Are Also An Approved Home Care Provider, A Program Which Has Been Subsidised By The Commonwealth Government. Muslim Care Is An Approved Service Provider For The National Disability Assistance Insurance Scheme (NDIS), Approved Services Provider For Community Housing, And An Approved Service Provider For Energy Accounts Payment Assistance (EAPA) To Clients Who Are Facing Financial Difficulties And Cannot Afford To Pay The Bills. We Organise And Deliver A General Welfare Program Targeting Youth And Families.
No, As A Faith-based Not For Profit Organization, We Serve All Australians From An Islamic Perspective And Caring Point Of View: Serving People The Way You Like To Be Served. Our Islmaic Roots Don’t Mean We Only Care For Muslims, Rather These Roots Are Our Motivation To Always Understand, And Acknowledge The Differences In Each Individual.
MuslimCare Services are available nationwide for All Australians in need.
Our Approach To Make A Positive Impact On Care Quality And Inspire The Community Is Based On These 3 Pillars:
- Consistent & Specialised Carers
- Consumer-Directed Care
- Gender-Based Care
- For Home Care Clients We Charge A Flat 20% Management Fee For All Package Levels.
- The Management Fees Will Cover All Additional Coordination You May Require While With Us.
- Unlike Other Providers, All Personal Care And Domestic Services, Including Gardening Are Billed At One Rate Of $55 Per Hour (Weekday Day-time).
- We Also Offer Clinical Management Services And Wound Care From Our Registered Nurse Which Is Billed At $89 Per Hour (Weekday Day-time).
- Transport With You Will Be Pilled At $1 Per Kilometre Travelled.
- There Is No Call-out Fee For Any Clients.
- More Information Is Available On Our Price Guide
At Muslim Care, We Provide You With The Car Services That Will Meet Your Identified Needs, Based On A Thorough Assessment Of Your Situation Using Our Professionally Designed Assessment Tools To Determine The Services You Need.
Our Staff Has Vast Experience In The Community Sector And Case Management Practices And They Provide You With High Level Of Professional Services, And They Will Develop Your Care Plan With You And Will Review The Plans Regularly To Ensure That Any Future Changes Have Been Included And Needs Have Been Identified And Addressed On Time.
We Listen To Your Needs And Respond Timely To Your Enquiries And Will Provide You With Qualified Advice And Assistance.
Our Workers Come From Culturally And Linguistically Diverse Backgrounds (CALD) And Majority Of Our Clients Speak A Second Language That Is Spoken By Our Client Groups.
The My Aged Care Website Is Useful For Comparing Providers.
www.myagedcare.gov.au/find-a-provider/
Providers Should Have A Comprehensive Pricing Schedule On Their Website. The Number Of Direct Support Hours Will Not Be The Same Across All Providers.
This May Depend On The Hours Of Care That You Require Per Week.
We Always Try To Ensure You Receive The Same Support Workers To Increase The Familiarity And Comfortability Of Our Clients. However, If You Require Higher Hours We May Have To Provide You With Two Support Workers.
If There Is An Off Occasion Where We May Have To Send Out A Different Worker We Ensure To Get In Contact Beforehand.
We Have Always Prided Ourselves On The Cleanliness And Professionalism Of Our Care, However, With The Recent Outbreak Of Coronavirus (COVID-19) We Have Taken Further Precautions To Ensure The Health And Safety Of Both Our Clients And Staff.
- All Support Workers Are To Wear Personal Protective Equipment (PPE), Including A Face Mask And Gloves At All Times, When In A Client Home.
- All Our Carers Have Also Completed The Government COVID Safe Training And Are Fully Trained In Aged Care.
- All Team Members Are Supplied With Their PPE Supplies (gloves, Masks, Hand Sanitisers, Aprons, Etc) And Are Required To Keep A Social Distance At All Times.
Yes, We Are Always Willing To Alter Your Package To Ensure It Suits You. All Reviews Are Complimentary Under Our Care Management Fee.
Under The Aged Care Quality Standards, Aged Care Providers Must Ensure That All Services Provided To You Are In Full Consultation And Agreement With You, The Care Recipient.
An Approved Care Provider Is An Organization That Is Registered With The Health Department. Approved Providers Get Their Status After Satisfying The Legal And Social Requirements. Only Approved Providers Can Host And Administer Care Packages On Behalf Of Consumers.
Aged Care And NDIs Clients Have The Choice And Freedom To Change Providers, But You Should Consider Some Points When You Decide To Do So:
- Check Your Signed Service Agreement With Your Current Provider To Know Whether You Are Required To Give Notice, And When You Should Give It. Some Providers Ask To Be Given 14 Days Notice.
You Can Easily Track Your Funds Using Our Monthly Financial Statements. We Send You A Monthly Financial Statement Where You Can easily Check the Updates And Tracking Of Your Itemised Budget.
We Will Always Do Our Best To Accommodate Your Needs.
If You Require Your Support Worker To Speak A Particular Language Please Contact Us.
We Have Many Carers Who Are Multi-lingual.
My Aged Care Is The Starting Point To Access Australian Government-funded Aged Care Services. The Phone Line (1800 200 422) And Website https://www.myagedcare.gov.au Can Help Older Australians, Their Families And Carers To Get The Help And Support They Need. My Aged Care Provides:
- Information On The Different Types Of Aged Care Services Available
- An Assessment Of Needs To Identify Eligibility And The Right Type Of Care
- Referrals And Support To Find Service Providers That Can Meet Your Needs
- Information On What You Might Need To Pay Towards The Cost Of Your Care.
The Australian Government Provides Subsidies (Funding) For Home Care Services Through The Home Care Packages And The Commonwealth Home Support Program, Which Make Up The Majority Of A Consumer’s Home Care Budget - These Are Referred To As Subsidies And Supplements.
No, Government Funding Does Not Always Cover The Entire Cost Of Services Needed And Depending On Your Income, You May Have To Make A Client Contribution. These Additional Costs Are Referred To As Fees. There Are Two Types Of Fees That You May Need To Pay Depending On Your Circumstances; Basic Daily Fee, Or An Income-Tested Care Fee Which Is Calculated By The Government.
There Are Two Kinds Of Fees That Providers May Ask You To Pay: A Basic Daily Fee And An Income-Tested Care Fee.
- The Basic Daily Fee Is A Fee Set By The Department Of Health That May Be Asked By An Approved Provider. It Is Not Compulsory For Providers To Charge This Amount, But You Must Check If They Do As This Cost Can Be Up To $10 Per Day.
- An Income-Tested Care Fee Is A Compulsory Fee That Care Recipients Must Pay If Their Income Is Over The Maximum Income For A Full Pensioner. This Could Cost Up To $30.86 Per Day.You Could Pay Up To $15.43 Per Day If You: - Are Single Earning Over $27,840.80. - Are A Member Of A Couple Living Together Earning Over $21,606.00. - Are A Member Of A Couple Living Apart Due To Illness Earning Over $27,320.80. You Could Pay Between $15.43 - $30.86 If You: - Are Single Earning Over $53,731.60. - Are A Member Of A Couple Living Together Earning Over $41,121.60. - Are A Member Of A Couple Living Apart Due To Illness Earning Over $53,211.60.
- Other Providers May Charge Fees For Other Items In Your Service Agreement At Their Discretion, These May Include A Signing Fee Or Entry Fee, Assessment Fees And Exit Fees.
- Muslim Care Does Not Charge The Basic Daily Fee And Only Applies The Exit Fee If You Have Available Home Care Subsidy (this Amount Will Not Be Billed To You Personally) To Maintain Records For Legal Purposes.
Yes, Of Course, You Can.
When You Nominate Muslim Care As Your Preferred Home Care Provider, We Will Contact You And Organise A Time To Get To Know Each Other, So We Can Understand Your Individual Needs. We Are Committed To Developing A Strong Relationship Of Trust And Transparency With Our Clients, So That They May Receive The Best Care, More In Tune With Their Needs.
Together, Along With Any Family Or Friends Of Your Choosing, We Will Develop A Care Plan Outlining The Services You Will Receive.
With Full Transparency, We Communicate The Terms And Conditions Of Your Plan, And Work With You To Ensure You Have A Comprehensive Understanding Of How Your Plan Works.
The Aged Care Quality Standards Are In Place To Uphold Your Rights As A Care Recipient. You Have The Following Rights:
- I Am Treated With Dignity And Respect And Can Maintain My Identity. I Can Make Informed Choices About My Care And Services, And Live The Life I Choose.
- I Am A Partner In Ongoing Assessment And Planning That Helps Me Get The Care And Services I Need For My Health And Well-being.
- I Get Personal Care, Clinical Care, Or Both Personal Care And Clinical Care, Which Is Safe And Right For Me.
- I Get The Services And Supports For Daily Living That Is Important For My Health And Well-being And That Enable Me To Do The Things I Want To Do.
- I Feel I Belong And I Am Safe And Comfortable In The Organizations' Service Environment.
- I Feel Safe And Am Encouraged And Supported To Give Feedback And Complaints, And Appropriate Action Is Taken.
- I Get Quality Care And Services When I Need Them From People Who Are Knowledgeable, Capable, And Caring.
- I Am Confident The Organization Is Well Run. I Can Partner In Improving The Delivery Of Care And Services
You Are Protected Under The Aged Care Quality Standards. Your Rights And Choices Need To Be Respected, And You Should Be Able To Work With Your Provider To Partner In Creating An Appropriate Service For Your Health And Well¬-being. You Also Have The Right To Feel Safe And Are Encouraged To Give Feedback And Make Complaints.If You Are Not Happy With Your Existing Provider, You Have The Right To Change Providers. My Aged Care Booklet "Your Guide To Home Care Package Services" Explains This Process In More Detail.
No worries. If you don’t wish to take part in an assessment or are not eligible for Home Care Packages, you are still able to access aged care services through Our General Welfare Services. General Welfare Services. We At Muslimcare Do Our Best To Aid Those Undergoing Hardships, And Relieve Their Burdens Regardless Of Age, Residence, Or The Circumstances They Need Help With. Read More Here Or Call Us On 02 8011 0911 And We Will Be Happy To Assist You.
As Of 1 July 2019, The Maximum Daily Fees Are:
- Level 1 (Basic Needs) - $9.44
- Level 2 (Low Care Needs) - $9.99
- Level 3 (Intermediate Care Needs) - $10.27
- Level 4 (High Care Needs) - $10.54
No, The HCP Doesn’t Cover Getting Help With Payment For Services And Items Covered By The Medicare Benefits Schedule Or The Pharmaceutical Benefits Scheme.
No, General Purchases Are Not Subsidized By The Home Care Package. You May Be Able To Ask Your Case Manager If They Can Purchase Essential Items Such As Continence Products Or Wound Care Dressings, But They Must Be Relating To Your Health And Well-being.
We Are Always Looking For Amazing Additions To The Muslim Care Team. Feel Free To Contact Us Directly 02 80110911 Or Mc@muslimcare.org.au We Look Forward To Hearing From You!
Talk To One Of Our Friendly Team Members On
- 02 80110911
- Or Mc@muslimcare.org.au
If you wish to change providers simply contact a new provider and discuss with them your needs. You will then contact My Aged Care and request referral code reactivation. The new referral code is then given to your new provider. My Aged Care booklet "Your Guide to Home Care Package services" explains this process in more detail.
