Does the government help pay for my private care?
No, Private Care Is Not Government-Funded. To Access Private Care Services, You Pay For It Through Your Personal Insurance Provider, Or Directly From Your Own Pocket.
General Questions
Am I able to purchase groceries or pay my bills with the Home Care Subsidy?
No, General Purchases Are Not Subsidized By The Support at Home. You May Be Able To Ask Your Case Manager If They Can Purchase Essential Items Such As Continence Products Or Wound Care Dressings, But They Must Be Relating To Your Health And Well-being.
The letter I received from My Aged Care mentions a Maximum Daily Fee. What is this fee, and do I have to pay for it?
As Of 1 July 2019, The Maximum Daily Fees Are: Level 1 (Basic Needs) – $9.44 Level 2 (Low Care Needs) – $9.99 Level 3 (Intermediate Care Needs) – $10.27 Level 4 (High Care Needs) – $10.54 The Government Has Determined A Maximum Daily Fee That Providers May Ask For You To Contribute To Your …
I have heard about the new Aged Care Quality Standards, but I don’t fully understand them. What do they mean?
The Aged Care Quality Standards Are In Place To Uphold Your Rights As A Care Recipient. You Have The Following Rights: I Am Treated With Dignity And Respect And Can Maintain My Identity. I Can Make Informed Choices About My Care And Services, And Live The Life I Choose. I Am A Partner In Ongoing …
What fees will I have to pay?
There Are Two Kinds Of Fees That Providers May Ask You To Pay: A Basic Daily Fee And An Income-Tested Care Fee. The Basic Daily Fee Is A Fee Set By The Department Of Health That May Be Asked By An Approved Provider. It Is Not Compulsory For Providers To Charge This Amount, But You Must Check …
What is My Aged Care?
My Aged Care Is The Starting Point To Access Australian Government-funded Aged Care Services. The Phone Line (1800 200 422) And Website https://www.myagedcare.gov.au Can Help Older Australians, Their Families And Carers To Get The Help And Support They Need. My Aged Care Provides: Information On The Different Types Of Aged Care Services Available An Assessment …
I feel that my current provider is not listening to me and not providing what I need. What can I do?
You Are Protected Under The Aged Care Quality Standards. Your Rights And Choices Need To Be Respected, And You Should Be Able To Work With Your Provider To Partner In Creating An Appropriate Service For Your Health And Well¬-being. You Also Have The Right To Feel Safe And Are Encouraged To Give Feedback And Make …
Can I become a support worker for Muslimcare?
We Are Always Looking For Amazing Additions To The Muslim Care Team. Feel Free To Contact Us Directly 02 80110911 Or Mc@muslimcare.org.au We Look Forward To Hearing From You!
Can I request a support worker that speaks another language?
We Will Always Do Our Best To Accommodate Your Needs. If You Require Your Support Worker To Speak A Particular Language Please Contact Us. We Have Many Carers Who Are Multi-lingual.
What hygiene and safety procedures have been put in place?
We Have Always Prided Ourselves On The Cleanliness And Professionalism Of Our Care, However, With The Recent Outbreak Of Coronavirus (COVID-19) We Have Taken Further Precautions To Ensure The Health And Safety Of Both Our Clients And Staff. All Support Workers Are To Wear Personal Protective Equipment (PPE), Including A Face Mask And Gloves At …
What hygiene and safety procedures have been put in place? Read More »
