General Welfare
Can’t find the answer you were looking for?
Talk To One Of Our Friendly Team Members On 02 80110911 Or Mc@muslimcare.org.au
How do I change providers?
If you wish to change providers simply contact a new provider and discuss with them your needs. You will then contact My Aged Care and request referral code reactivation. The new referral code is then given to your new provider. My Aged Care booklet “Your Guide to Support at Home services” explains this process in …
How much do your services cost? Do you have a price guide?
For Home Care Clients We Charge A Flat 20% Management Fee For All Package Levels. The Management Fees Will Cover All Additional Coordination You May Require While With Us. Unlike Other Providers, All Personal Care And Domestic Services, Including Gardening Are Billed At One Rate Of $55 Per Hour (Weekday Day-time). We Also Offer Clinical …
How much do your services cost? Do you have a price guide? Read More »
What If I Can’t Afford The Services?
Don’t Let This Prevent You From Contacting Us. Muslimcare Can Work Together With You To Figure Out The Best Course Of Action To Help You.
How can I apply for Private care?
Your Insurance Company Or Doctor Can Refer You To Us, If You Mention You Would Like Help From MuslimCare Rather Than Going To Rehab.
Does the government help pay for my private care?
No, Private Care Is Not Government-Funded. To Access Private Care Services, You Pay For It Through Your Personal Insurance Provider, Or Directly From Your Own Pocket.
Am I able to purchase groceries or pay my bills with the Home Care Subsidy?
No, General Purchases Are Not Subsidized By The Support at Home. You May Be Able To Ask Your Case Manager If They Can Purchase Essential Items Such As Continence Products Or Wound Care Dressings, But They Must Be Relating To Your Health And Well-being.
The letter I received from My Aged Care mentions a Maximum Daily Fee. What is this fee, and do I have to pay for it?
As Of 1 July 2019, The Maximum Daily Fees Are: Level 1 (Basic Needs) – $9.44 Level 2 (Low Care Needs) – $9.99 Level 3 (Intermediate Care Needs) – $10.27 Level 4 (High Care Needs) – $10.54 The Government Has Determined A Maximum Daily Fee That Providers May Ask For You To Contribute To Your …
I have heard about the new Aged Care Quality Standards, but I don’t fully understand them. What do they mean?
The Aged Care Quality Standards Are In Place To Uphold Your Rights As A Care Recipient. You Have The Following Rights: I Am Treated With Dignity And Respect And Can Maintain My Identity. I Can Make Informed Choices About My Care And Services, And Live The Life I Choose. I Am A Partner In Ongoing …
