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General Questions

Can I change what assistance/services I require?

Yes, We Are Always Willing To Alter Your Package To Ensure It Suits You. All Reviews Are Complimentary Under Our Care Management Fee. Under The Aged Care Quality Standards, Aged Care Providers Must Ensure That All Services Provided To You Are In Full Consultation And Agreement With You, The Care Recipient.

How Can I Keep Track of my funds?

You Can Easily Track Your Funds Using Our Monthly Financial Statements. We Send You A Monthly Financial Statement Where You Can easily Check the Updates And Tracking Of Your Itemised Budget.

What Does “Approved Provider” Mean?

An Approved Care Provider Is An Organization That Is Registered With The Health Department. Approved Providers Get Their Status After Satisfying The Legal And Social Requirements. Only Approved Providers Can Host And Administer Care Packages On Behalf Of Consumers.

Do You Only Serve Muslims?

No, As A Faith-based Not For Profit Organization, We Serve All Australians From An Islamic Perspective And Caring Point Of View: Serving People The Way You Like To Be Served. Our Islmaic Roots Don’t Mean We Only Care For Muslims, Rather These Roots Are Our Motivation To Always Understand, And Acknowledge The Differences In Each …

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