General Welfare
Support for everyone
We all can be in a dire need for help regardless of age, residence, or the circumstances we need help with. Despite the wide range of government-funded programs and services, they are not enough to help everyone. Muslimcare takes it upon itself to aid those undergoing hardships, and relieve their burdens through a variety of general welfare services.
What We Offer
EAPA Scheme
Get our help paying your current household energy bills.
Private Care
Empowering a generation of skilled leaders.
Parental Classes
Help, guidance, and relief for parents as they bring up their kids.
EAPA Scheme
Unexpected Bills, Reduced Income, Or Job Loss Can All Be Unforeseen Hardships. The Energy Accounts Payment Assistance Scheme (EAPA) Helps Australians In Financial Crises Pay Their Current Household Energy Bills.
How does it work?
The EAPA scheme operates through a digital voucher system. Vouchers are transmitted electronically to energy retailers who credit the vouchers as part payment of a customer’s energy bills. Retailers are reimbursed by the NSW Government.
What makes me Eligible?
You have to have an eligibility assessment by a NSW Government representative or an approved Non-Government EAPA provider. To be eligible, you need to be in a financial hardship caused by:
- Income Loss
- Unexpected Bills Or Expenses
- A Gas/Electricity Bill Beyond Your Budget.
- A Family Critical Emergency
You Also Must:
- Have An Electricity Or Natural Gas Account For A NSW Residential Address, Which Is Your Primary Place Of Residence.
- The Account Must Be Active At The Time Of Your Assessment (All Other Accounts Are Not Eligible).
- Be The Electricity Or Natural Gas Account Holder (Your Account And Bill Must Be In Your Name).
- Be Suffering From A Short-Term Financial Crisis Or Emergency That Has Caused You Financial Hardship And Impacted Your Ability To Pay Your Current Residential Energy Bill (In Part Or In Full).
Private Care
Private Care is an exclusive Muslimcare program dedicated to provide support and access to all our services to all those in need, regardless of their age or qualification. If you need help, but do not meet the age, financial or residential requirements for Government-Funded HCP, CHSP or NDIS dervices, Muslimcare can still happily help you out.
Who is it for?
- Those In Need For Help But Not Eligible For HCP, CHSP, Or NDIS Services.
- Those Who Prefer Not To Go Through Assessments And Access Requests To Get Into Government-Funded Programs.
- Those Able To Fund Their Car Plans Without Government Help; Through Their Personal Insurance Provider, Or Directly By Themselves.
Services Available
Personal care
Nursing Services
Domestic Assistance
Mobility & Dexterity
Allied Health & Therapy
Transport
Frequently Asked Questions?
Always here to help!
- All
The National Disability Insurance Scheme (NDIS) is the Australian Government's program providing support to people with a permanent and significant disability. It gives eligible participants a plan with funding to access the supports they need to live more independently and reach their goals. Muslim Care is a registered NDIS provider offering a wide range of supports across Western Sydney and New South Wales.
Yes. If you already have a Home Care Package with another provider, you are free to switch to Muslim Care at any time. There is no penalty for switching. Contact us on (02) 8011 0911 and we will manage the transfer process for you, including notifying My Aged Care and your previous provider.
To be eligible for the NDIS you must: be under 65 years old, be an Australian citizen or permanent resident, have a permanent and significant disability that substantially affects your daily life, and live in Australia. Call the NDIS on 1800 800 110 or visit ndis.gov.au to check your eligibility. Our team can also advise you.
Getting started is simple:
- Call us on (02) 8011 0911
- Email mc@muslimcare.org.au
- Apply online
Yes. Muslim Care Australia is a registered charity with the Australian Charities and Not-for-profits Commission (ACNC). We are also an approved aged care provider (registered since 2014) and a registered NDIS provider. We are a not-for-profit organisation — any surplus is reinvested into community services.
Absolutely. While Muslim Care was founded to serve the Muslim community, our services are open to all Australians regardless of religion, culture, or background. We welcome everyone who needs quality, compassionate care.
Most services are primarily funded by the Australian Government through Home Care Packages or the NDIS. Depending on your income and the type of service, you may pay a Basic Daily Fee and possibly an Income-Tested Care Fee. Muslim Care provides a full, transparent quote before you commit to anything. Use our Budget Calculator for an estimate, or download our price list.
The Commonwealth Home Support Programme (CHSP) provides entry-level support to help older Australians stay living at home safely. It is for people who need basic help with everyday tasks but do not yet need the higher level of support provided by a Home Care Package. Services can include domestic assistance, personal care, social support, transport to appointments, and allied health. Contact My Aged Care on 1800 200 422 to find out if you are eligible.
A Home Care Package (HCP) is a government-funded program that helps older Australians get the care they need to stay living at home. There are four levels — from basic care needs (Level 1) to high care needs (Level 4). The Australian Government subsidises the cost, and you choose an approved provider to deliver your services. Muslim Care has been an approved aged care provider since 2014 and can guide you through every step. Call us on (02) 8011 0911 for a free consultation.
Muslim Care provides services across Greater Sydney and New South Wales. We regularly service: Parramatta, Liverpool, Bankstown, Hurstville, Arncliffe, Lakemba, Auburn, Fairfield, Campbelltown, Penrith, Strathfield, Canterbury, Greenacre, Punchbowl, Roselands, and surrounding suburbs. Call us on (02) 8011 0911 to confirm we service your suburb.
Yes. Muslim Care employs carers who speak Arabic, Urdu, Turkish, Bengali, and other community languages. We match clients with carers who share their language and cultural background wherever possible. This cultural connection is central to our model of care and one of the most valued aspects of our service according to client feedback.
Applying for a Home Care Package involves four steps:
- Call My Aged Care on 1800 200 422 to register and request an assessment.
- An Aged Care Assessment Team (ACAT) will visit and assess your needs at home — this is free.
- Once approved, you receive a package level and wait for a package to be assigned to you.
- Contact Muslim Care on (02) 8011 0911 to set up your services — we'll handle the rest.
Muslim Care provides a wide range of NDIS supports including: daily personal activities, therapeutic support (psychology, speech therapy, occupational therapy, physiotherapy), social and community participation, support coordination, plan management, personal mobility equipment, assistive products for household tasks, and assistive equipment for recreation. See our full NDIS services.
Depending on your package level, services can include: personal care (showering, dressing, grooming), domestic assistance (cleaning, laundry, meal preparation), transport to medical appointments and activities, nursing care, allied health (physiotherapy, occupational therapy, podiatry), respite care, home modifications, and equipment hire or purchase. Muslim Care offers the full range of HCP services. See our full HCP services list.
To apply for the NDIS:
- Check your eligibility at ndis.gov.au or call 1800 800 110.
- Gather evidence of your disability from your treating health professionals (GP, specialist, therapist).
- Submit an Access Request to the NDIS — online, by phone, or through a Local Area Coordinator.
- If approved, an NDIS planner meets with you to develop your plan.
- Contact Muslim Care to begin services under your plan.
