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Home Care
Packages (HCP)

Live independently, get tailored help, and enjoy the comfort of your home!

With years of experience and a professional passionate team, Muslimcare is committed to making your daily life tasks easier through continuous support, so that you can continue to enjoy living independently.

Home care packages are designed to help those with greater or more complex care needs. If you need a high-level of care and support services on an ongoing basis, you could be eligible for HCP right here at Muslimcare. We provide a number of services to meet your needs without sacrificing the comfort of your beloved home.

Quick Facts about Home Care Packages

Able to enjoy the comfort of your home, and choose from a range of services that make you happy.

Muslimcare offers the entire range of services as part of our packages.

The Australian Government funds the Home Care Packages initiative.

Home care packages are designed to support you not do it for you.

Our staff are trained professionals and always aim to provide. the best care for you.

Our Duty To Care

Muslimcare believes in the strength of a team, we understand and uphold our duty to go above and beyond to maintain an inclusive environment which takes into account all social, cultural, individual and religious considerations.


Our customer-centred approach gives our clients and their families peace of mind knowing that we are here to help. It is of utmost value that we nurture long-lasting relationships so that we can ensure our clients feel welcomed, accepted and cared for at all times.


Before you are assessed, you must meet the following criteria to be eligible for HCP services.  My Aged Care will then either refer you directly to services, organise a free face-to-face assessment or for more complex needs, conduct a comprehensive assessment by an Aged Care Assessment Team (ACAT).


Depending on your needs, you can receive support in many areas of your life.

Personal Care


Personal Care

Assistance with everyday tasks such as showering, bathing, dressing and mobility at home.

Domestic Assistance


Domestic Assistance

Help with general home maintenance such as gardening, cleaning and meal preparation.

Individual Support


Individual Support

Broad range of tailored support that maximises independence & participation in activities, and achieve personal goals.

Nursing Services


Nursing Services

Professional and specialised care, treatment and monitoring of your health including; medical, clinical or wound care.

Respite Care


Respite Care

Provides a chance for caregivers to take time away from home while certain their loved ones are looked after.

Lawn Service


Lawn Service

Professional maintenance of the health of lawns through pest control, weed control, fertilisation and more.

Message Therapy


Message Therapy

Massage sessions that aim to reduce stress & anxiety, and help relieve pain, relax muscles and rehabilitate injuries.

Allied Health


Allied Health

Improve or maintain your health & wellbeing with; physiotherapy, chiropractic care, occupational therapy & more!

Services not included

Buying food (unless required), residential purchases, payment for permanent accommodation; mortgage, rent, home care fees, services/items covered by Medicare Benefits Scheme or Pharmaceutical Benefits Scheme and any other fees funded/jointly funded by the Australian Government. Home modifications (unless required), travel & accommodation (domestic/international), entertainment activities; club memberships, online subscriptions, etc.

How much will it cost?

Home Care Package Plan

 You don’t have to go through the procedures of understanding and managing your assigned HCP alone. We dedicate our expertise and time to help you understand and Tailor your package to your needs. We promise you a clear transparent communication of:

Government Contribution

The Australian government provides subsidies (funding) for home care services through Home Care Packages and the Commonwealth Home Support Programme, which make up the majority of a client’s home care budget - these are referred to as subsidies and supplements.

Client Contribution

Government funding does not always cover the entire cost of services needed and depending on your income, you may have to make a client contribution. These additional costs are referred to as fees. There are two types of fees that you may need to pay depending on your circumstances: a Basic Daily Fee, or an Income-tested Care Fee which is calculated by the Government.

Home Care Price List

Our needs differ. That’s why there are 4 different levels of Home Care Packages with different budgets. Once you are assessed and your level of care needs is determined, you will know what package is available for you. Download our price list for full details.

Get Started

The process of getting started and planning your home care package includes some simple but necessary steps. You can call us to guide and assist you through the entire process, or apply online at your own pace.

Frequently Asked Questions?

Always here to help!

My Aged Care advertises three primary types of care on their website: Help at Home, Short Term Care and Residential Care. The Government recognises two types of care needs for help at home: Entry-Level care, also known as the Commonwealth Home Support Program (CHSP) and More Complex Care, known as the Home Care Packages (HCP). If you can manage, but need support with a few tasks, you could be eligible for subsidised support services through the Commonwealth Home Support Program (CHSP). This program aims to help those who need a low level of support to keep living independently. Only recommended to those who need one or two services. Home Care Packages are for those with greater or more complex care needs. If you need much care and support services on an ongoing basis, you could be eligible for a Home Care Package. Home Care Packages provide a number of services to meet your needs.

There Is No Right Or Wrong When It Comes To Finding Care That Suits You. Home Care Allows Individuals To Keep Their Independence And Dignity And Remain In The Comfort And Security Of Their Own Home For As Long As Possible. Receiving Care From Your Home Allows You To Live Your Days On Your Schedule With The Added Assistance From Us.

If You Are Eligible For A Home Care Package, It’s Important To Know That Home Care Package Is Income Tested, And You Need To Understand What Fees You May Have To Pay, How Much The Government Will Contribute, And How Your Budget Works.
For Example, A Single Person With An Income Above $27,284 May Pay Up To $15.12 Per Day. A Single Person With An Income Above $52,686 May Need To Pay Up To $30.25 Per Day.
Income Thresholds For Couples Are Lower. The Fees You Pay Do Have Annual Caps, And The Maximum Lifetime Cap Is $66,078.
People Receiving A Pension May Not Need To Contribute To Their Home Care Package.

A Home Care Package Is Based On Your Level Of Care And Support Needs. Rounded Values For Each Package Are:

  • Level 1 (Basic Needs) - $9026.45
  • Level 2 (Low Care Needs) - $15877.5
  • Level 3 (Intermediate Care Needs) - $34550.9
  • Level 4 (High Care Needs) - $52377.5

Once Your Assessment Is Done And Your Need Level Is Determined, The Time Required For You To Get Your Package Depends On Your Package Level. The Urgency Of Your Needs Is Also Considered. Those With Higher Or More Urgent Needs Are Prioritised To Receive Services. For Those With Medium-Priority Needs, The Average Wait Time Before Receiving A Home Care Package Is As Follows:

Package Level Approximate wait time
Level 1 3 - 6 Months
Level 2 9 - 12 Months
Level 3 9 - 12 Months
Level 4 9 - 12 Months
* Last Received 31 May 2021. Please Note That This Data Is Based On Myagedcare Website. Numbers May Change According To The Information Listed On Their Website.

The Home Care Package Will Be Customized To Your Requirements. As A General Rule Of Thumb, You Can Expect Up To:

  1. Level 1 (Basic Needs) - 2 Hrs Per Week
  2. Level 2 (Low Care Needs) - 3-4 Hrs Per Week
  3. Level 3 (Intermediate Care Needs) - 7-9 Hours Per Week
  4. Level 4 (High Care Needs) - 11-13 Hours Per Week

  1. Services Are Varied And May Include - Personal Care, Shopping Assistance, Home Cleaning, Gardening And Mowing, Physiotherapy And Other Allied Health, Transport, Mobility Aids, Home Modifications, Meal Preparation, Nursing Care, Continence Products, Home Safety, Personal Alarms, Respite And Socialisation - Generally Any Service To Support Your Health And Well-being.
  2. Home Care Package Funds Cannot Be Used As A General Source Of Income For Items Such As Day-to-day Bills, Food, Mortgage Payments Or Rent, Holidays, Entertainment And Gambling As An Example. You Can Find A Full List Of Exclusions On Https://www.myagedcare.gov.au/
Subsidy Inclusions Are:
  • Personal Services - Bathing, Showering & Toileting, Dressing/undressing, Mobility, Communication.
  • Nutrition & Hydration- Meal Preparation, Special Diets For Health/religious/cultural, Assistance Using Eating Utensils & Assisting With Feeding.
  • Continence Management- Assistance Using Continence Aids, Appliances Such As Absorbent Aids, Commode Chairs, Bedpans And Urinals, And Catheters And Enemas.
  • Mobility & Dexterity- Crutches, Quadruped Walkers, Walking Sticks, Mechanical Devices For Lifting, Bed Rails, Slide Sheets, Sheepskin And Tri-pillows, Pressure Relieving Mattresses, Assistance With Using Aids.
  • Nursing, Allied Health And Therapy Services- Speech Therapy, Occupational Or Physiotherapy, Seeing And Hearing Clinical Services.
  • Transport And Personal Assistance- Assistance With Shopping Visits To Health Practitioners, Attending Social Activities.
  • Management For Skin Integrity- Assistance With Bandages, Dressings And Skin Emollients.
  • Other- Telehealth: Technology To Assist With Health Care, Assistive Technology: Mobility, Personal Safety And Communication, Aids And Equipment: To Assist With Daily Living Tasks.

  • Items That Would Normally Be Purchased Out Of General Income.
  • Buying Food, Except As Part Of Enteral Feeding Requirements.
  • Payment For Permanent Accommodation, Including Assistance With The Home Purchase, Mortgage Payments Or Rent.
  • Payment Of Home Care Fees.
  • Payment Of Fees Or Charges For Other Types Of Care Funded Or Jointly Funded By The Australian Government.
  • Home Modifications Or Assets That Are Not Related To Your Care Needs.
  • Travel And Accommodation For Holidays.
  • Cost Of Entertainment Activities, Such As Club Memberships And Tickets To Sporting Events.
  • Gambling Activities.
  • Payment For Services And Items Covered By The Medicare Benefits Schedule Or The Pharmaceutical Benefits Scheme.

Yes, Of Course You Can.

  • When You Nominate Muslim Care As Your Preferred Home Care Provider, We Will Contact You And Organise A Time To Get To Know Each Other, So We Can Understand Your Individual Needs.
  • We Are Committed To Developing A Strong Relationship Of Trust And Transparency With Our Clients, So That They May Receive The Best Care, More In Tune With Their Needs.
  • With You Or Any Family Or Friends Of Your Choosing, We Will Develop A Care Plan Outlining The Services You Will Receive Based On Your Needs And Preferences.
  • With Full Transparency We Communicate The Terms And Conditions Of Your Plan, And Work With You To Ensure You Have A Comprehensive Understanding Of How Your Plan Works.

  • A Home Care Package Is Available For People Over 65 Years Of Age (over 50 Years Of Age For Aboriginal And Torres Straits Islander People) Who Require Assistance To Live At Home.
  • Your Needs Will Be Assessed By My Aged Care Who Will Determine Your Eligibility. Their Phone Number Is 1800 200 422.
  • My Aged Care May Provide An Assessment For Subsidised Services Under The Commonwealth Home Support Programme (CHSP). This Is Not A Home Care Package But May Offer Some Interim Support.

No worries. If you don’t wish to take part in an assessment or are not eligible for Home Care Packages, you are still able to access aged care services through Our General Welfare Services. MuslimCare Takes It Upon Itself To Aid Those Undergoing Hardships, And Relieve Their Burdens Regardless Of Age, Residence, Or The Circumstances They Need Help With. Read More Here Or Call Us On 02 8011 0911 And We Will Be Happy To Assist You.

You can contribute to the cost of your care if you can afford it. Your contribution is made up of three types of fees:

  1. Basic daily fee (up to $10.85 from 20 March 2021) Your provider may ask you to pay a basic daily fee based on your home care package level.
  2. Income-tested care fee (up to $31.14 from 20 March 2021) Some people may also have to pay an income-tested care fee. Whether you pay it, and how much of it you pay, is determined through a formal income assessment from the Services Australia. If you have to pay this fee, there are annual and lifetime limits on how much you can be asked to pay.
  3. Additional fees Any other amount you have agreed to pay for extra care and services that wouldn’t otherwise be covered by your Home Care Package.

An income assessment is only required if you have to pay an income-tested care fee as a client contribution for your Home Care Package. It is undertaken by the government and is based on your income only.

As Of 1 July 2019, The Maximum Daily Fees Are:

  • Level 1 (Basic Needs) - $9.44
  • Level 2 (Low Care Needs) - $9.99
  • Level 3 (Intermediate Care Needs) - $10.27
  • Level 4 (High Care Needs) - $10.54
The Government Has Determined A Maximum Daily Fee That Providers May Ask For You To Contribute To Your Home Care Package. This Is Not Mandatory, And Many Providers Will Not Ask You For This Contribution. If You Do Contribute This Fee To Your Package, Your Package Will Be Higher, And You Will Receive Additional Services.

No, The HCP Doesn’t Cover Getting Help With Payment For Services And Items Covered By The Medicare Benefits Schedule Or The Pharmaceutical Benefits Scheme.

No, General Purchases Are Not Subsidized By The Home Care Package. You May Be Able To Ask Your Case Manager If They Can Purchase Essential Items Such As Continence Products Or Wound Care Dressings, But They Must Be Relating To Your Health And Well-being.